Help centre
How Ahiuwa works
Everything you can do on Ahiuwa, explained step by step — from your first listing to shops, payments and auctions.
Popular questions
Getting started
- Getting startedWhat Ahiuwa is, creating an account, and finding your way around the app and website.
- Your account and profileYour profile, photos, username, feedback, profile views, history and deleting your account.
- Verification and the blue checkVerifying your email, phone and identity, and getting the blue check.
Buying
- Finding what you wantYour feeds, categories, countries, search, filters, favourites and similar ads.
- Chats and contacting sellersMessaging people, sending photos and files, voice and video calls, and meeting safely.
- Buying with checkoutThe cart, paying online, tracking orders, delivery codes, disputes, refunds and reviews.
- Auctions and biddingHow bidding works, reserve prices, Buy It Now, winning, paying and running an auction.
- WishesTell people what you are looking for and let sellers and friends point you to it.
Selling
- Posting and managing listingsPosting an ad, review, expiry, editing, closing, marking sold and seeing how ads perform.
- Premium packages, TOP ads and videosAd limits, packages per category, TOP placements, auto-bumps, badges and listing videos.
- Opening a shopWho can open a shop, the application fee, review, shop quality and selling abroad.
- Selling products and fulfilling ordersAdding products and stock, delivery methods and fees, and handling each order.
- Getting paidYour balance, when money becomes available, bank accounts and withdrawals.
- Invoices in chatRequesting a protected payment in a chat, deadlines, inspection and disputes.
People and posts
Trust, privacy and fees
- Privacy and visibilityPrivate accounts, blocking, who sees your posts, where they appear and 18+ content.
- Safety, reporting and account rulesAvoiding scams, reporting ads and people, moderation, and what gets an account limited.
- Fees and limitsEverything that costs money on Ahiuwa, and the time limits that apply, in one place.
Still need help?
Tell us what happened, with the listing, order or invoice reference, and our team will get back to you.